Store Hours and Information:
The fastest way to contact us is via email, we usually are able to respond to e-mails within the same day they are sent. However if you would prefer to talk with someone in person, please feel free to call us during our office hours.
9am-5pm Monday through Thursday (Pacific Time}
Office closed Saturday & Sunday
All of our orders are processed 7 days a week
We have established a new “Pick-up” option for Local Vancouver residents who would prefer to save the shipping costs.
Q.If I sign up for your e-newsletter will you sell my personal information?
Q. Is it safe to use my credit card for online purchases?
A. The security of your information, transactions, and money is the core of our business and the top priority at PayPal – our company of choice for online credit card processing. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. PayPal’s servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.
Q. What forms of payment do you accept?
A. We accept all major credit cards using Pay Pal, as well as Gift Certificates issued by Mama Goddess Birth Shop.
Q. How long will it take to get my order?
A. Delivery times will depend on what level of shipping service you have chosen, and where the item is being shipped. For specific shipping times, see our Shipping page.
Q. How will my online purchases be delivered to me?
A. Online purchases will be mailed to you within 48 hours. We ship all orders by Canada Post. If you require faster shipping, an expedited service is also available. For more information, see our Policies page under “Shipping”
Q. What customer information do you collect?
A. While maintaining our commitment to your privacy, we do collect personally and non-personally identifiable information about you. A detailed description of the types of information collected is outlined below. Personally identifiable information includes your name, shipping address, billing address, e-mail address. We do not collect or store your credit card information. Credit card processing is performed at PayPal, a secure online creditcard transaction company. Any information that is collected is done during the online checkout process so that we can properly fulfill your orders. Non-personally identifiable information includes your browser type, domain name, IP address and how you maneuvered through our web site. We collect this information so that we can identify general shopping and navigation patterns so we might better understand how to improve your experience with us.
Q. What type of product guarantee do you offer?
A. We want you to be happy with your purchases and so have put the effort into a Returns policy for your convenience.
Q. Do you charge sales tax?
A. Sales tax is not charged to our international shoppers. If you are Canadian you can expect to see your total taxes when you update your shopping cart. Taxes are added according to your geographic area. For example Alberta residents will not be charged any provincial sales tax.
Q. Do you ship internationally?
A. At Mama Goddess Birth Shop, we ship to anywhere in the world! Please note that International Shipping charges from Canada will apply to your order.
Q. Do you have a retail outlet? Or do I have to order online…
A. At this time we are an on-line only store. However we have recently added a new “pick-up” option to our shipping choices for Vancouver B.C residents. We also are able to take orders over the phone for your convenience.